When choosing an NDIS provider — whether for SDA housing, smart home technology, or daily supports — audit results should be a key factor in your decision. Here's why they matter and how to interpret them.
What is an NDIS Audit?
The NDIS Quality and Safeguards Commission requires all registered providers to undergo regular audits against the NDIS Practice Standards. These audits assess whether providers:
- Meet their obligations to participants
- Deliver safe and effective supports
- Have proper governance and management systems
- Protect participant rights
A provider's audit results give you objective insight into their performance and compliance.
Understanding Audit Results
COMPLIANT vs Non-Compliant
COMPLIANT means the provider meets all requirements for that module. This is the standard you should expect from your provider.
Non-Compliant means the provider has failed to meet specific requirements. Depending on severity, this can result in:
- Conditions on their registration
- Increased monitoring and reporting
- Suspension or cancellation of registration
For participants, a Non-Compliant result signals potential risks in the quality or safety of supports.
The Four Audit Modules
Module 1: Rights and Responsibilities
Assesses how well the provider:
- Promotes your independence and inclusion
- Respects your privacy and dignity
- Supports you to make informed choices
- Manages complaints and feedback
What it means for you: This module is about your rights as a participant. A COMPLIANT result means the provider has systems to respect and protect your rights.
Module 2: Governance and Operational Management
Assesses the provider's:
- Leadership and governance structures
- Risk management systems
- Financial management
- Human resources and staff management
What it means for you: This module shows whether the provider is well-run and sustainable. Poor governance can lead to service disruptions or quality issues.
Module 3: Provision of Supports
Assesses how the provider:
- Delivers supports safely and effectively
- Manages risks to participants
- Supports positive outcomes
- Maintains quality improvement
What it means for you: This is the core module — it assesses the actual supports you receive. A COMPLIANT result indicates safe, effective service delivery.
Module 4: Specialized Support Module
Providers delivering specialized supports (like SDA or high-intensity personal care) undergo additional assessment for their specific expertise and capabilities.
What it means for you: If you need specialized supports, this module confirms the provider has the specific skills and systems to support you safely.
Why Audit Results Should Influence Your Choice
1. They Indicate Commitment to Quality
Providers that consistently achieve COMPLIANT results across all modules demonstrate commitment to quality and continuous improvement. They invest in systems, training, and governance to meet NDIS standards.
2. They Reveal Risk Management Approach
Audit results show how well a provider identifies and manages risks. This is particularly important for SDA residents or participants using complex assistive technology — where safety is paramount.
3. They Reflect Respect for Participant Rights
Module 1 results specifically indicate how well the provider respects and promotes your rights. This is fundamental to a positive provider-participant relationship.
4. They Predict Service Stability
Providers with strong governance (Module 2) are more likely to be stable, sustainable partners. Poor governance can lead to business failure, disrupting your supports.
5. They Show Capacity to Support Your Specific Needs
For specialized supports, the Specialized Support Module confirms the provider has specific expertise relevant to your needs.
How to Check a Provider's Audit Results
Step 1: Ask the Provider Directly
Every registered provider should be able to share their audit report. If a provider hesitates or refuses to share their results, consider this a red flag.
Step 2: Look for Recent Results
Audit results are typically valid for 3 years. Results older than 18 months may not reflect current performance.
Step 3: Check All Modules
A provider might be COMPLIANT in some modules but not others. Review results across all relevant modules for your supports.
Step 4: Understand the Context
If there are areas for improvement or minor non-compliances, ask the provider:
- What caused the issue?
- What have they done to fix it?
- How will they prevent recurrence?
Some issues are minor and quickly resolved. Others indicate deeper problems.
What COMPLIANT Results Mean for You
Choosing a provider with COMPLIANT results across all modules gives you confidence that:
Your rights will be respected The provider has systems to promote your independence, respect your privacy, and support your choice.
Supports will be safe and effective The provider has risk management and quality systems to deliver safe supports.
The provider is financially sustainable Good governance indicates the provider is well-managed and likely to be around for the long term.
Specialized needs will be met For SDA or complex supports, the provider has specific expertise and capabilities.
Innogreen's Latest Audit Results
Innogreen recently underwent its NDIS Provider Standards Midterm Audit in June 2026. We are pleased to share:
Module 1: Rights and Responsibilities — COMPLIANT Module 2: Governance and Operational Management — COMPLIANT Module 3: Provision of Supports — COMPLIANT Module 4: Specialized Support Module (SDA) — COMPLIANT
All four modules were assessed as COMPLIANT, with no non-compliances identified. This result reflects our commitment to:
- Delivering high-quality SDA housing and smart home technology
- Respecting and promoting participant rights
- Maintaining strong governance and risk management
- Continuously improving our services
What This Means for Innogreen Participants
For current and prospective Innogreen participants, these audit results provide assurance that:
Your SDA home meets all NDIS standards Our housing and support systems comply with the NDIS Practice Standards for Specialist Disability Accommodation.
Your rights are protected We have systems to respect your privacy, promote your independence, and support your choice.
Smart home technology is safe and reliable Our installation and support processes meet NDIS quality and safety requirements.
We are a stable, sustainable provider Our governance and management systems ensure we can support you for the long term.
Questions to Ask Providers About Their Audit Results
When interviewing potential providers, ask:
- Can I see your most recent NDIS audit report?
- Were there any non-compliances? If so, what have you done to address them?
- How often do you undergo audits?
- What improvements have you made since your last audit?
- How do you communicate audit results to participants?
Red Flags in Audit Results
Be cautious of providers who:
- Refuse or hesitate to share audit results
- Have multiple or serious non-compliances
- Have outdated audit results (older than 18-24 months)
- Cannot explain how they've addressed past issues
- Blame external factors for non-compliances
Beyond the Audit Score
While audit results are important, they're not the only factor in choosing a provider. Also consider:
- Participant feedback and testimonials
- Staff qualifications and training
- Communication style and responsiveness
- Cultural alignment with your values and needs
- Geographic coverage for your location
For guidance on finding SDA housing in Perth, see: How to Find SDA Housing in Perth
Making Your Decision
Audit results provide an objective measure of provider quality and compliance. Use them alongside other factors — participant experience, personal rapport, and service fit — to make an informed choice.
For NDIS participants, particularly those requiring SDA or complex assistive technology, choosing a provider with strong audit results provides assurance of safe, quality supports.
Next Steps
If you're considering Innogreen for SDA housing or smart home technology:
- Request our full audit report — We're happy to share our complete audit results
- Speak with current participants — Hear directly from people living in our SDA homes
- Visit our SDA properties — See our housing and smart home technology firsthand
- Discuss your specific needs — Understand how we can support your goals
Contact our team to discuss your needs and request our audit results.
This article reflects NDIS audit requirements as of June 2026. For official information on NDIS provider auditing, visit the NDIS Quality and Safeguards Commission.